31+ days before pickup
0% of booking deposit retainedAny refundable amount already paid is returned, less only unrecoverable third-party transaction charges, if applicable.
Refunds & Cancellations
Plans can change. We keep things simple.
If your plans change, let us know in writing before pickup. Any cancellation retention is calculated from the 50% booking deposit already paid.
Clear cancellation tiers Written confirmation Straightforward refunds
Cancellation schedule
A clear cancellation schedule.
The percentages below apply to the 50% booking deposit already paid, not the full rental price. We use the date your written cancellation reaches us.
31+ days before pickup
0% of booking deposit retained100% of the booking deposit is refunded.
30–15 days before pickup
25% of booking deposit retained25% of the booking deposit is retained; 75% of the deposit is refunded.
14–8 days before pickup
50% of booking deposit retained50% of the booking deposit is retained; 50% of the deposit is refunded.
7 days or less / no-show
100% of booking deposit retainedThe booking deposit is non-refundable within this period or for a no-show.
No-shows, late arrivals & early returns
We understand that travel disruptions happen. No-shows, late arrivals, early returns and unused rental days caused by a change in travel plans are not refundable. Please contact us as soon as possible if your arrival changes.
Booking changes
A few practical details.
Cancelling your booking
Email [email protected] or reply to your booking confirmation. We use the date your written request reaches us to determine the applicable cancellation tier.
Changing your dates
We’ll do our best to move your booking. New dates depend on vehicle availability and current rates; a shorter rental may be treated as a partial cancellation.
Receiving a refund
Approved refunds are returned to the original payment method. Your bank or card provider may need a little time to show the funds in your account.
Refund FAQ
The details travellers ask about most.
Open any question below for the current Zumi cancellation guidance.
How is the vehicle booking paid?
Pay 50% from the invoice to confirm the booking. The remaining 50% is settled at vehicle handover.
When does my cancellation become effective?
When Zumi receives your written cancellation request. That date determines which cancellation tier applies.
Can I move my booking instead of cancelling?
Yes, subject to vehicle availability and the rate for the new dates. If you remove rental days, the removed portion may be treated as a partial cancellation.
What if my flight is delayed or cancelled?
Flight disruptions do not create an automatic rental refund. Contact Zumi as soon as possible so we can help with practical changes where availability allows.
What if the vehicle becomes unusable because of a mechanical failure?
Contact Zumi immediately. If the issue was not caused by the renter and we cannot provide a suitable replacement within a reasonable period, the affected unused rental time may be refunded on a pro-rata basis.
Are transaction or exchange-rate differences refunded?
Refunds are processed in the booking currency to the original payment method. Your bank or payment provider may apply its own exchange rate, timing or non-recoverable charges.
Full terms
For the full terms, please review your booking documents.
This page is a plain-language summary. You can also review a sample rental agreement by clicking the button.
View rental contract Sample agreement • PDF
Need to change a booking?
Send us the details and we’ll confirm your options.
Include your booking reference and scheduled pickup date so we can respond accurately.
