Emergency support in Namibia
Emergency help when you need it.
Keep this page available while travelling. In an emergency, protect people first, contact the appropriate emergency service, and then notify Zumi as soon as it is safe to do so.
Official emergency numbers GPS coordinates Nearest police search Zumi 24/7 contact
Download emergency guide PDF Save the key emergency information for offline use.Immediate assistance
Need immediate assistance?
Press the button to send an assistance alert to Zumi staff with your location so we can assist at any hour of the day.
Your location is requested only after you confirm. The alert includes your GPS coordinates and essential browser/network details needed to identify and respond to the incident. Emergency incident metadata is retained for up to 30 days for response and abuse prevention.You are about to send an assistance signal.
This will alert Zumi staff immediately. If the situation appears to require emergency services, Zumi may attempt to contact them. This does not replace calling official emergency services directly when you are able to do so.
Your browser will ask for permission to share your current location before the alert can be sent.
Official emergency services
Numbers worth saving before you drive.
Tap a number to call. If you are in a remote area, give the operator your GPS coordinates and the nearest road, lodge, campsite, park gate, town or landmark you know.
Call now
MVA Fund — Road crash response
9682 Also published as 081 9682
Windhoek Fire & Ambulance
061 211 111Windhoek City Police
061 302 302Your location
Find and share your position.
Use your phone GPS to display your coordinates and search Google Maps for the closest police station around your location.
Your location has not been requested yet.
Your GPS coordinates — Reported GPS accuracy: —
If police or emergency services ask where you are, read or send these coordinates exactly as shown.
GPS unavailable?
Enter your closest approximate location — for example a town, lodge, campsite, road number, park gate or landmark — and search for nearby police.
Closest police station
Google Maps will search for police stations around the location shown above.
Open in Google Maps Your location has not been requested yet.
When you call for help
Give responders the clearest location you can.
Your GPS coordinates from this page, if available.
The nearest road number, town, lodge, campsite, gate or landmark.
How many people are involved and whether anyone is injured.
Whether the vehicle is blocking the road or the scene is otherwise unsafe.
If you can move to a safe place without creating additional risk, do so. Follow the instructions of police, medical responders, fire services and other local authorities.
Your Zumi emergency line
24/7 emergency contact for active rentals.
Once immediate safety needs are handled, contact Zumi so we can help coordinate the next steps for the vehicle, insurance, towing or trip logistics.
WhatsApp Zumi 
Call Zumi +264 81 753 5330 Calling from inside Namibia? Dial 081 753 5330. The same number works for WhatsApp and normal voice calls.
Remote-trip monitoring
Every Zumi vehicle is tracked with NamTrack.
All Zumi vehicles use NamTrack tracking. If a vehicle stops pinging for an extended period, we will try to contact you. If we cannot reach you within a reasonable time, we may begin a search. Stay with or near the vehicle unless the location is unsafe.
Remote-road safety
No cell service?
Coverage is generally good in towns and along major routes, but remote areas may have little or no signal. If you cannot call or message:
- If safe, pull fully off the road, switch on your hazard lights and stay clear of traffic.
- Stay with or near the vehicle unless the location is unsafe. It is easier to find, can provide shelter and reduces wildlife risk. Do not walk long distances for signal.
- Conserve phone battery. Use airplane mode between checks and, if safe, charge from the vehicle without draining its battery.
- If another vehicle passes, signal from a safe position and ask for help. They may have service or another way to contact assistance.
Plan ahead for very remote routes
Satellite phone recommended — and sometimes required.
For very remote routes, rent a satellite phone. Zumi may require one on some itineraries and will advise you during trip planning.
Ultimate contingency
Extremely remote and waiting for help?
This is extremely uncommon. If help is delayed, stay with the vehicle if safe, avoid heat and unnecessary exertion, and ration spare food and water while drinking enough to avoid dehydration.